Hi Pablo,
We’ve got an animated Gif that we sold as an advertising banner in our newsletter, but our client has told us that the banner appears as ‘static’ when it is an animated gif.

¿Is there any problem with MAILCast?

This is a very usual query that I receive in our support system at Krasis. As it is very common I thought it would be a great idea to share it here as it was a FAQ (Frequently Asked Question).

Well, there isn’t any problem with MAILCast but with Outlook 2007, which shows animated GIFs as static GIFs. Remember: Outlook 2007 will only show the first frame of your animated GIF.

So, what can be done?

• Don’t use animated GIFs - uh, uuuh, clever! :-D (Also don’t use flash)
• If any animation is needed, upload it to a website and link it from the email.
• Whether the gif is banner, be sure that the first frame shows enough info to Outlook’s users.

And remember, do not abuse of images.